Shipping & Delivery Policy

Do you ship to my city and location?

For a superlative customer experience, we have decided to deliver each product personally and Once you click on any product, on the right hand side there is a tab stating Check delivery estimate for your pin code. You can enter your pin code in that tab and find out whether we deliver in your area and the expected delivery time for your product.

How long does it take for delivery?

When you order from our website www.chimneykart.com , we ensure that the order gets processed within 24 hours and gets delivered within the delivery time of the product, mentioned on the product page.

Can I have my stuff delivered on a particular day?

We strive to deliver products purchased from www.chimneykart.com in excellent condition and in the fastest time possible. However, we can’t commit on the same.

How much do I have to pay for delivery?

We provide free delivery with Bangalore City, Out of Bangalore: 300/- each product.

Can I open the COD parcel before making the payment?

We apologise, but we do not have an open delivery system at chimnekart.com. In case you have any issues with the product, please feel free to get in touch with our customer care team on +91 9620401635 (10 AM –6 PM).

How can I track my order?

Your order status is updated to you by phone. You can also track your order, please get in touch with our Customer Care Team immediately. Give us a call on +91 (10 AM - 6 PM) or drop us an email at chimneykart@gmail.com.

Can I return the order to the courier agent and take my cash back from him?

We apologize but we do not have the facility of returning the product to the courier agent and take the cash back from him. In case you are not satisfied with the product, please contact our customer care on +91  (10 AM - 6PM) or drop us an email at chimneykart@gmail.com

Will I have to sign for my delivery?

Yes, you will be asked to sign a delivery form, in which you confirm that the product(s) was delivered in the correct condition (without obvious defects or damage).

How can I find out if chimneykart.com delivers to my PIN Code?

Once you click on any product, on the right hand side there is a tab stating Check delivery for your pin code. You can enter your pin code in that tab and find out whether we deliver in your

What if I am not home when my package arrives?

Our shipping partner will leave a notice at your address notifying you of an alternative delivery or pick-up arrangement.

What if I do not like the product or cannot take delivery of my order? Can I cancel the order?

We, at chimneykart , work to ensure that you get what you see on our website. We do not offer exchanges (unless the product was damaged on arrival and we are unable to replace the item) and refunds for order cancellations.

In the rare case when you absolutely don't like the product or don't have the space to keep it or have some unforeseen circumstances that make you cancel the order, you have to raise the same at the time of delivery. The restocking fees are applicable:

My items haven't arrived yet. What can I do?

Please allow up to 7 business days for delivery from the day you received the order confirmation. Your order status is updated to you via emails at every step. If you are having trouble reading the emails or if you haven't received any updates, please get in touch with our Customer Care Team immediately. Give us a call on +91 (10 AM - 6PM) or drop us an email at chimneykart@gmail.com

An email is sent to you after the order is shipped that contains the tracking number and the service provider. Type the tracking number in the tracking section on the website of the service provider. The order status would provide detailed information on your package. If, for any reason, our shipping partner cannot reach you, we will provide you to collect the product(s) directly from our shipping partner. In these situations, mypowerkart.com reserves the right to cancel the sale contract, in which case, we will fully refund you the amount.

How do I change my shipping address after my order has been placed?

Kindly call our Customer Care Team on +91 (10 AM - 6 PM) and tell us or Send a message your new shipping address.